We want you to be delighted with your purchase from Mimika Shop. Because we sell a combination of digital products, printed books, and bespoke items, our refund and return policy varies depending on the type of product purchased.
Digital Books & Audiobooks
Due to the digital nature of ebooks and audiobooks, all digital product sales are final once the digital content has been delivered or accessed.
We are unable to accept returns or provide refunds simply because you change your mind after purchasing a digital product.
However, if you accidentally purchase the wrong format, purchase the same digital title more than once, or experience a genuine problem with your order, please contact us. We will review the situation and do our best to help.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
BookFunnel Delivery
Our ebooks and audiobooks may be delivered through BookFunnel, our digital delivery partner.
After completing your purchase, you will receive instructions for accessing your digital book or audiobook at the email address provided during checkout.
If you do not receive your BookFunnel delivery email, please:
- Check your spam, junk, promotions, or other filtered email folders.
- Confirm that you are checking the same email address used to place your order.
- Allow a few minutes for your order and delivery email to process.
- Contact BookFunnel support through the delivery page if you need help loading the book onto your preferred device or reading/listening app.
If your purchase has been successfully completed but you still cannot access your book, please contact us through the Contact page at Mimika Shop. We will verify your order and help ensure you receive the product you purchased.
A technical delivery issue does not mean that you need to purchase the book again.
Paperbacks & Other Printed Books
Because our printed books may be produced specifically to fulfill your order, we generally do not accept returns or exchanges for change of mind.
Please review the book title, format, shipping address, and other order details carefully before completing your purchase.
If you receive the wrong item or your book arrives damaged or defective, please contact us as soon as possible so we can make it right.
Damaged, Defective or Incorrect Print Orders
If your printed book arrives damaged, defective, or materially different from the item you ordered, please contact us within 14 days of delivery.
Please include:
- Your name and order number
- A description of the problem
- Clear photographs showing the damage or defect
- A photograph of the packaging if it was damaged during shipping
Once we have reviewed the issue, we may arrange a replacement or, where appropriate, issue a refund.
Please do not return a damaged product without contacting us first.
Minor variations resulting from the printing and manufacturing process that do not materially affect the use or appearance of the product are not normally considered defects.
Bespoke & Personalized Products
Bespoke, personalized, signed-to-order, customized, or made-to-order products are created specifically for you and therefore cannot normally be returned, exchanged, or refunded for change of mind.
Please carefully review all personalization information before submitting your order. We cannot guarantee that changes can be made once production has begun.
If we make an error in the personalization, or your bespoke product arrives damaged or defective, please contact us within 14 days of delivery with your order number and photographs of the issue. We will review the order and arrange an appropriate solution.
This exclusion does not affect any rights you may have where an item is faulty, damaged, incorrectly supplied, or otherwise protected by applicable consumer law.
Cancellations
If you need to cancel a physical or bespoke order, please contact us as quickly as possible.
We may be able to cancel an order before it enters production or fulfillment, but we cannot guarantee cancellation once production has begun.
Digital orders generally cannot be cancelled once the digital product has been delivered or accessed.
Shipping & Delivery
Please ensure that your shipping address is correct before completing your order.
We cannot guarantee that an address can be changed once an order has entered fulfillment.
If an order is returned because an incorrect or incomplete address was supplied at checkout, additional shipping charges may apply if the order needs to be sent again.
If tracking shows that a parcel has been lost in transit, please contact us so we can investigate the shipment with our fulfillment provider.
Refunds
When a refund is approved, it will normally be issued to the original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from an error on our part, a damaged or defective item, or where otherwise required by law.
Contact Us
If there is a problem with your order, please contact us before placing another order. We want to help resolve genuine delivery, fulfillment, or product issues.
Please use the Contact page on Mimika Shop and include your name, order number, and the email address used when placing your order.
Mimika Shop
Mimika Cooney / Mimika Media
Last updated: October 2026